Zenni Optical vs LensCrafters

In-depth comparison, December 2018

Zenni Optical vs LensCrafters: Eyeglass Comparison

Zenni Optical vs. LensCrafters: Pros and Cons of Each
PROS
CONS
PROS
CONS
Zenni Optical vs. LensCrafters: Comparison Summary
Advantage
Zenni Optical
Criteria
LensCrafters
Advantage
5.7
Overall Score
Overall Score
6.5
Overall Score
5.0 stars – See brand >
Brand Popularity
3.0 stars – See brand >
4.0 stars – 2 reviews
Try-on Options
2.0 stars – 2 reviews
1.0 stars – 1 review
In-house Prescriptions
4.0 stars – 1 review
2.5 stars – 2 reviews
Health Insurance Payment Policies
3.0 stars – 1 review
4.3 stars – 4 reviews
Returns & Exchanges Policies
4.0 stars – 1 review
5.0 stars – 1 review
Price Competitiveness
2.0 stars – 1 review
Advantage
Zenni Optical
Shipping & Returns Policies
LensCrafters
Advantage
Unlikley
Free Shipping Policies
Yes
Yes
Returns & Exchanges Policies
Yes
Advantage
Zenni Optical
Payment Options
LensCrafters
Advantage
Unlikley
Apple Pay Support
Unlikley
Yes
Paypal Support
Unlikley
Unlikley
Google Pay Support
Unlikley
Yes
Debit & Prepaid Card Support
Yes
Advantage
Zenni Optical
Discount Policies
LensCrafters
Advantage
Unlikley
Price Matching Policies
Unlikley
Unlikley
Military Discount Policies
Unlikley
Senior Discount Policies
Yes
Yes
Promo Code Support
Yes
Yes
Black Friday Page
Yes
Yes
Cyber Monday Page
Unlikley
Advantage
Zenni Optical
Customer Service Features
LensCrafters
Advantage
Unlikley
Money-back Guarantee Policy
Yes
Social Media Presence
Unlikley
Customer Service
Unlikley
Yes
Contact Information Availability
Yes
Advantage
Zenni Optical
Financing Options
LensCrafters
Advantage
Unlikley
Afterpay Financing Support
Unlikley
Unlikley
Klarna Financing Support
Unlikley
Advantage
Zenni Optical
Marketing Programs
LensCrafters
Advantage
Yes
Affiliate Programs

Zenni Optical vs. LensCrafters: Comparison Details

Best Try-on Options – Winner: Zenni Optical
4.0 stars

Yes, Zenni Optical offers virtual try ons with their tool Frame Fit. To do so, you input your pupillary distance and upload a straight-on photo of yourself with no glasses. You're then able to use the Frame Fit tool to see which pair would look best on you. 

If you're not sure of your pupillary distance (wouldn't blame you), they have a tool on their site to easily figure it out.

Last reviewed November 15, 2018. Read all 3 glasses try-on reviews.

2.0 stars

Based on reviews from trusted online sites, LensCrafters performs performs below average in terms of try-on options when compared to other eyeglass retailers.

The online review website thewirecutter.com, gave LensCrafters slightly below average ratings when it comes to try-on options versus other prescription eyeglass stores. See the full review on thewirecutter.com's site. From this review:

The selection at LensCrafters is similar to what you’d see in an optometrist’s office, and we found its website poorly organized and difficult to navigate. LensCrafters does carry “Asian Fit” frames, which appear to be meant for people with lower nose bridges or higher cheekbones, but only in stores. It has no option for at-home try-on (of any frames). We didn’t test this retailer.

Learn more at lenscrafters.com.

You can also check out the top 10 eyeglass stores for try-on options, or the overall best-performing eyeglass retailers on our main review grid.

Looking for LensCrafters coupons? Check out the latest lenscrafters.com deals here. Want more reviews on LensCrafters? Read a more in-depth review of LensCrafters on this page.

Last reviewed December 19, 2018. Read all 3 glasses try-on reviews.

Best In-house Prescriptions – Winner: LensCrafters
1.0 stars

No, Zenni Optical is not currently offering prescriptions for their glasses. You may want to check their FAQ page for help.

You can also check Zenni Optical's homepage for more up-to-date information.

Last reviewed November 15, 2018. Read all 2 prescriptions reviews.

4.0 stars

Yes, LensCrafters does have in-house optometrists to give prescriptions. You can find more info about getting a prescription on LensCrafters's FAQ page.

Hope you find the information you need on LensCrafters prescriptions. You can also check out LensCrafters's homepage for more information.

Last reviewed November 19, 2018. Read all 2 prescriptions reviews.

Best Health Insurance Payment Policies – Winner: LensCrafters
3.0 stars

It's not clear whether Zenni Optical currently accepts health insurance for payment, but you can see this page for additional information.

Also check their homepage for more details, links or updates on their health insurance policies.

Last reviewed December 8, 2018. Read all 2 health insurance support reviews.

3.0 stars

Lens Crafters does accept health insurance for payments. You can find additional information here.

Also check their homepage for more details, links or updates on their health insurance policies.

Last reviewed June 18, 2017. Read 1 health insurance support review.

Best Returns & Exchanges Policies – Winner: Zenni Optical
4.0 stars

Yes, Zenni Optical does offer free returns and exchanges for items purchased on their website. You can see more details of their returns policy here.

You might also check out Zenni Optical's homepage for additional pages with information on returns and exchanges.

Last reviewed December 6, 2018. Read all 5 free returns & exchanges reviews.

4.0 stars

Yes, LensCrafters does offer free returns and exchanges. This applies to items purchased online and in store. If you want more information on their returns policy, you can visit their returns policy page here.

Last reviewed June 17, 2017. Read 1 free returns & exchanges review.

Best Price Competitiveness – Winner: Zenni Optical
5.0 stars

Zenni Optical is significantly less expensive than competitive brands. We looked at Zenni Optical's pricing for one or more popular products within its industry, then compared Zenni Optical's prices vs. other similar prescription eyeglass stores. Based on this analysis, Zenni Optical turned out to be significantly less expensive than other brands in the eyeglasses industry.

Here's how Zenni Optical's prices compare with its competitors:

Basic Frames: $23.95 (vs. average industry price of $129.52)

Please refer to Zenni Optical's website for more details on their products and pricing, or review our updated price comparison grid to compare Zenni Optical's prices with competitor brands in more detail.

Last reviewed December 7, 2018. Read all 2 price point reviews.

2.0 stars

LensCrafters is slightly more expensive than its competitors. We looked at LensCrafters' pricing for one or more popular products within its industry, then compared LensCrafters' prices vs. other similar online glass retailers. Based on this analysis, LensCrafters turned out to be slightly more expensive than other brands in the eyeglasses industry.

Here's how LensCrafters' prices compare with its competitors:

Basic Frames: $220.00 (vs. average industry price of $129.52)

Please refer to LensCrafters' website for more details on their products and pricing, or review our updated price comparison grid to compare LensCrafters' prices with competitor brands in more detail.

Last reviewed December 7, 2018. Read all 2 price point reviews.

Best Free Shipping Policies – Winner: LensCrafters
Unlikley

We could not find a definitive answer to whether Zenni Optical offers free shipping. However, you may be able to find information about Zenni Optical's shipping policies here.

You can always try their homepage to see if they have additional information posted about their shipping policies. They may occasionally post free shipping coupons and deals there too: link.

Last reviewed August 6, 2018. Read all 2 free shipping reviews.

Yes

Yes, LensCrafters does ship for free every day of the year. LensCrafters does require that the order meet the minimum purchase requirements.

You can find out more about LensCrafters's shipping policies on their website on their shipping policies page.

Hope this helps! If you can't find the information in the link above, you might be able to find more information on LensCrafters's homepage here.

Last reviewed June 18, 2017. Read 1 free shipping review.

Best Returns & Exchanges Policies – Tie
Yes

Yes, Zenni Optical does offer free returns and exchanges for items purchased on their website. You can see more details of their returns policy here.

You might also check out Zenni Optical's homepage for additional pages with information on returns and exchanges.

Last reviewed December 6, 2018. Read all 5 free returns & exchanges reviews.

Yes

Yes, LensCrafters does offer free returns and exchanges. This applies to items purchased online and in store. If you want more information on their returns policy, you can visit their returns policy page here.

Last reviewed June 17, 2017. Read 1 free returns & exchanges review.

Best Apple Pay Support – Tie
Unlikley

Based on our latest scan, we were not able to find any indication that Zenni Optical currently accepts Apple Pay for payment. You may be able to find information about Zenni Optical's Apple Pay policies here.

You can also look on their homepage for additional information on payment methods.

If you find any more updated information about Zenni Optical's Apple Pay policies, we'd love if you shared it here on Knoji. Many shoppers ask this question so you'll be helping other people out.

Last reviewed June 5, 2017. Read 1 Apple Pay review.

Does LensCrafters accept Apple Pay?
Unlikley

Based on our latest scan, we were not able to find any indication that LensCrafters currently accepts Apple Pay for payment. You may be able to find information about LensCrafters's Apple Pay policies here.

You can also look on their homepage for additional information on payment methods.

If you find any more updated information about LensCrafters's Apple Pay policies, we'd love if you shared it here on Knoji. Many shoppers ask this question so you'll be helping other people out.

Last reviewed May 25, 2018. Read all 2 Apple Pay reviews.

Best Money-back Guarantee Policy – Winner: LensCrafters
Unlikley

Zenni Optical may or may not have a money-back guarantee. Get more information about it on their customer service page here.

Also visit their homepage to learn more about Zenni Optical.

Last reviewed January 24, 2018. Read 1 money-back guarantee review.

Yes

Yes, LensCrafters has a so that you can get a refund if you're unsatisfied with your purchase. Learn more about it on their customer service page.

Also visit their homepage to learn more about LensCrafters.

Last reviewed May 25, 2018. Read all 2 money-back guarantee reviews.

Best Price Matching Policies – Tie
Unlikley

It looks like Zenni Optical does not do price matching at this time. To get the latest on Zenni Optical's price matching policies, you should check out Zenni Optical's customer service page here.

We also recommend checking Zenni Optical's homepage to see if they have any updated information on price adjustments or price matching.

Last reviewed June 5, 2017. Read 1 price matching review.

Unlikley

It looks like LensCrafters does not do price matching at this time. To get the latest on LensCrafters's price matching policies, you should check out LensCrafters's customer service page here.

We also recommend checking LensCrafters's homepage to see if they have any updated information on price adjustments or price matching.

Last reviewed September 4, 2018. Read all 2 price matching reviews.

Best Military Discount Policies – Tie
Unlikley

We looked into this, and we did not find any specific military discounts offered by Zenni Optical. You can check this page for more information about Zenni Optical's veteran discounts and offers.

You might also check out their homepage to see if they've posted any additional information about their military discounts. You can also subscribe to their email newsletter, as some stores will send special offers not available on their website through their email newsletter.

Last reviewed August 10, 2018. Read all 3 military discounts reviews.

Unlikley

We looked into this, and we did not find any specific military discounts offered by LensCrafters. You can check this page for more information about LensCrafters's veteran discounts and offers.

You might also check out their homepage to see if they've posted any additional information about their military discounts. You can also subscribe to their email newsletter, as some stores will send special offers not available on their website through their email newsletter.

Last reviewed August 22, 2018. Read 1 military discounts review.

Best Senior Discount Policies – Winner: LensCrafters
Not rated yet.
Yes

Yes, LensCrafters currently offers discounts and special offers to senior citizens. They have a page with information on their senior discounts here.

Also check out their homepage to see if they've posted any additional information about senior discounts. You can also subscribe to their email newsletter, as some stores will send special offers not available on their website through their email newsletter.

Last reviewed November 10, 2018. Read all 2 senior discounts reviews.

Best Affiliate Programs – Winner: Zenni Optical
Yes

Yes, Zenni Optical does have an affiliate program. Using their affiliate or referral program, you can earn commissions by referring new customers via the Zenni Optical website. We researched the popular affiliate networks, and here's what we found about where you can join Zenni Optical's affiliate program:

Skimlinks: YesApplyViglink: YesApplyShareASale: UnlikelyCheck statusAwin (Affiliate Window): UnlikelyCheck statusFlexOffers: UnlikelyCheck statusCommission Junction (CJ, Conversant): UnlikelyCheck statusRakuten Marketing (Linkshare): UnlikelyCheck statusPepperjam: YesApplyImpact Radius (Impact.com): Yes (may not be active, last active in July 2018) — Check statusAvantlink: UnlikelyCheck statusWebgains: UnlikelyCheck status

You can also check Zenni Optical's homepage to see if they've posted any updated information about their affiliate or referral programs.

Last reviewed July 5, 2018. Read all 2 affiliate programs reviews.

No

Currently, it does not look like LensCrafters offers an affiliate program. We checked the major affiliate networks such as Awin, Pepperjam, Conversant, and Rakuten, and we did not find an active program for LensCrafters. However, this does not mean they have not recently launched an affiliate program, or they may have recently joined an affiliate network. We would recommend checking the following affiliate sites for any updates:

Skimlinks: UnlikelyCheck statusViglink: UnlikelyCheck statusShareASale: UnlikelyCheck statusAwin (Affiliate Window): UnlikelyCheck statusFlexOffers: UnlikelyCheck statusCommission Junction (CJ, Conversant): UnlikelyCheck statusRakuten Marketing (Linkshare): UnlikelyCheck statusPepperjam: UnlikelyCheck statusImpact Radius (Impact.com): UnlikelyCheck statusAvantlink: UnlikelyCheck statusWebgains: UnlikelyCheck status

You can also check LensCrafters' homepage to see if they've posted any updated information about their affiliate or referral programs.

Last reviewed July 12, 2018. Read all 2 affiliate programs reviews.

Best Paypal Support – Winner: Zenni Optical
Does Zenni Optical accept PayPal?
Yes

Yes, Zenni Optical does take PayPal for checking out. You can use your PayPal account or PayPal credit card to pay on Zenni Optical's e-commerce store. Read more information on Zenni Optical's PayPal policies here.

Good luck with your shopping! If you can't find the information in the link above, you might be able to find more information on Zenni Optical's homepage here.

Last reviewed August 9, 2018. Read all 2 PayPal reviews.

Does LensCrafters accept PayPal?
Unlikley

We researched this but could not find clear answer to whether LensCrafters takes PayPal currently. You can see this page for any more up-to-date information on whether LensCrafters accepts PayPal.

Please also refer to their homepage for any updates to their PayPal policies.

Last reviewed May 25, 2018. Read all 2 PayPal reviews.

Best Google Pay Support – Tie
Unlikley

We did not find any indication that Zenni Optical accepts Google Pay or Android Pay, so it appears that likely do not accept it. You may check out this page for any updated information on their payment policies.

Check their homepage for any updates to their policies for payment forms accepted.

Last reviewed April 12, 2018. Read all 2 Google Pay reviews.

Unlikley

We did not find any indication that LensCrafters accepts Google Pay or Android Pay, so it appears that likely do not accept it. You may check out this page for any updated information on their payment policies.

Check their homepage for any updates to their policies for payment forms accepted.

Last reviewed May 25, 2018. Read all 2 Google Pay reviews.

Best Social Media Presence – Tie
Not rated yet.
Not rated yet.
Best Debit & Prepaid Card Support – Tie
Yes

Yes, Zenni Optical does take debit cards, prepaid debit, or prepaid gift cards. You can pay online using your debit or prepaid card at zennioptical.com during checkout, You can find more information on their debit and prepaid card payment policies on their customer service page.

Good luck with your shopping! If you can't find the information in the link above, you might be able to find more information on Zenni Optical's homepage here.

Last reviewed June 15, 2018. Read all 2 debit & prepaid cards reviews.

Yes

Yes, LensCrafters does take debit cards, prepaid debit, or prepaid gift cards. You can pay online using your debit or prepaid card at lenscrafters.com during checkout, You can find more information on their debit and prepaid card payment policies on their customer service page.

Good luck with your shopping! If you can't find the information in the link above, you might be able to find more information on LensCrafters's homepage here.

Last reviewed June 20, 2018. Read all 2 debit & prepaid cards reviews.

Best Promo Code Support – Tie
Yes

Yes, Zenni Optical does offer promo codes quite frequently. So far, Zenni Optical has offered 88 total coupon codes in 2018, and they offered 4 codes last year (in 2017). You can find a complete list of current Zenni Optical coupon codes on this page.

If you're looking to promote and submit coupon codes for Zenni Optical we recommend submitting them here.

If Zenni Optical has no active promo codes right now, you can also check Dealspotr for additional types of Zenni Optical discount codes, such as single-use codes, social referral codes, and 3rd-party codes.

You may also find some additional Zenni Optical promo codes listed on the Zenni Optical website.

Last reviewed June 22, 2018. Read all 2 promo codes reviews.

Yes

LensCrafters does offer promo codes. In 2018, LensCrafters has offered 2 total coupon codes, and last year (2017) they offered 0 total discount codes. Here's a complete directory of LensCrafters active promo codes.

If you're looking to promote and submit coupon codes for LensCrafters we recommend Dealspotr which is a social community platform for sharing deals and discount codes.

If LensCrafters has no active promo codes right now, you can also check Dealspotr for special types of LensCrafters discount codes, including single-use codes, LensCrafters referral codes, and 3rd-party codes.

You may also find some more LensCrafters coupon codes and offers published on the LensCrafters site.

Last reviewed June 22, 2018. Read all 2 promo codes reviews.

Best Customer Service – Tie
Unlikley

Better Business Bureau (BBB)

Zenni Optical has a positive rating on BBB of between A- to A+. The Better Business Bureau has enough data on Zenni Optical to grade them, and they've assigned them a positive score. Most likely, Zenni Optical has responded in a timely fashion to any customer complaints such that customers have been happy and the BBB has recorded a positive score for the company.

You can see Zenni Optical's BBB rating and scorecard here.

Glassdoor

Zenni Optical has neutral to slightly positive feedback on Glassdoor. Out of 6 ratings Zenni Optical has received a 3 star rating by current and former employees. This indicates that Zenni Optical likely has solid employment policies and practices, but some employees may have been unhappy or may have filed complaints.

You can see Zenni Optical's Glassdoor reviews here.

Trustpilot

Consumers on Trustpilot have generally given Zenni Optical positive ratings. Consumers have posted 346 ratings on Trustpilot and given them roughly 4 stars. Consumers appear to be generally happy with Zenni Optical's service and their Trustpilot reviews tend to reflect that.

You can see Zenni Optical's Trustpilot reviews here.

Reddit

We found a thread on Reddit where users have shared their experiences with Zenni Optical.

Generally, the feedback on Zenni Optical among Redditors has been positive. Most of the responses to this thread about Zenni Optical were from people who had experience with this brand and posted positive feedback.

You can see the full Reddit thread on Zenni Optical here.

Last reviewed July 4, 2018. Read all 3 customer reviews reviews.

Unlikley

Yelp

Generally, the feedback on LensCrafters on Yelp has been about average to slightly below average. They've been rated at approximately 3 stars by customers on Yelp. It appears that users on Yelp who have experience with LensCrafters locally are have had some issues LensCrafters' customer service, but generally have had a satisfactory experience with them.

You can see LensCrafters' Yelp reviews here.

Glassdoor

LensCrafters has neutral to slightly positive feedback on Glassdoor. Out of 1,083 ratings LensCrafters has received a 3 star rating by current and former employees. This indicates that LensCrafters likely has solid employment policies and practices, but some employees may have been unhappy or may have filed complaints.

You can see LensCrafters' Glassdoor reviews here.

Last reviewed August 31, 2018. Read all 2 customer reviews reviews.

Best Afterpay Financing Support – Tie
Unlikley

It's not clear whether Zenni Optical accepts Afterpay financing as a payment option. You might be able to find information about Zenni Optical's payment financing policies here.

You can also look on their homepage for additional information on financing options.

Last reviewed September 7, 2018. Read all 2 Afterpay financing reviews.

Unlikley

We looked, but could not find any info on if LensCrafters accepts Afterpay financing. You might be able to find information about LensCrafters's financing options here.

You can also look on their homepage for additional information on financing options.

Last reviewed November 29, 2018. Read all 2 Afterpay financing reviews.

Best Klarna Financing Support – Tie
Unlikley

We looked, but could not find any info on if Zenni Optical accepts Klarna financing. You might be able to find information about Zenni Optical's financing options here.

You can also look on their homepage for additional information on financing options.

Last reviewed September 7, 2018. Read all 2 Klarna financing reviews.

Unlikley

We looked, but could not find any info on if LensCrafters accepts Klarna financing. You might be able to find information about LensCrafters's financing options here.

You can also look on their homepage for additional information on financing options.

Last reviewed July 4, 2018. Read all 2 Klarna financing reviews.

Best Contact Information Availability – Tie
Yes

You can contact Zenni Optical via their customer service contact page.

You can also contact Zenni Optical through their social media pages. Some of these social pages offer a messaging or contact us button which you can use to send your message directly to the company. Many retailers these days will respond quickly to messages you send them via social media. Here are their social pages we found:

Facebook profileInstagram pageLinkedin company pagePinterest profileTwitter pageYouTube profile

Good luck finding Zenni Optical's contact information. If you find any additional information on how to contact Zenni Optical please, such as their phone number, email address, or mailing address, post it here in this thread so other shoppers can find it. Thank you.

Last reviewed July 9, 2018. Read all 2 contact information reviews.

Yes

You can contact LensCrafters via their customer service contact page.

You can also contact LensCrafters through their social media pages. Some of these social pages offer a messaging or contact us button which you can use to send your message directly to the company. Many retailers these days will respond quickly to messages you send them via social media. Here are their social pages we found:

Facebook profileInstagram pageLinkedin company pagePinterest profileTwitter pageYouTube profile

Good luck finding LensCrafters' contact information. If you find any additional information on how to contact LensCrafters please, such as their phone number, email address, or mailing address, post it here in this thread so other shoppers can find it. Thank you.

Last reviewed July 9, 2018. Read all 2 contact information reviews.

Best Black Friday Page – Tie
Yes

Yes, Zenni Optical does post their own Black Friday deals page. You can find more info about their Black Friday deals on Zenni Optical's Black Friday ads page.

Hope you find the information you need on Zenni Optical's Black Friday sales. You can also check out Zenni Optical's homepage for more information.

Last reviewed November 20, 2018. Read all 2 Black Friday ad reviews.

Yes

Yes, LensCrafters does post their own Black Friday deals page. You can find more info about their Black Friday deals on LensCrafters's Black Friday ads page.

Hope you find the information you need on LensCrafters's Black Friday sales. You can also check out LensCrafters's homepage for more information.

Last reviewed November 26, 2018. Read all 2 Black Friday ad reviews.

Best Cyber Monday Page – Winner: Zenni Optical
Yes

Yes, Zenni Optical does offer an official Cyber Monday deals page. You can find more info about their Cyber Monday deals on Zenni Optical's Cyber Monday ad page.

Hope you find the information you need on Zenni Optical's Cyber Monday sales. You can also check out Zenni Optical's homepage for more information.

Last reviewed November 20, 2018. Read all 2 Cyber Monday ad reviews.

Unlikley

We looked, but could not find any info on whether LensCrafters has an official Cyber Monday page this year. You might want to check their customer service page for any updates.

Also, we recommend checking LensCrafters's homepage for additional information.

Last reviewed November 22, 2018. Read all 2 Cyber Monday ad reviews.