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Zenni Optical vs. FramesDirect vs. GlassesUSA: Top Eyeglasses Sites Comparison

These three companies all receive high marks across the board from customers. While they all provide quality products, each has a certain set of strengths that sets it apart. Zenni Optical provides the lowest cost options, and the best website and customer service. FramesDirect has the largest selection of frames by far and is the only one of the three to offer contact lenses. GlassesUSA offers the best no-risk refund policy and great shipping options, especially for international customers.
Covered in this report
⌊ in Eyeglasses
Zennioptical.com offers quality prescription glasses and sunglasses for a small fraction of the price a consumer would pay at a physical optometry location, or elsewhere online.  Glasses are available in a wide variety of styles and are crafted from metal, acetate, plastic, aluminum alloy, and ... read more...
⌊ Best coupon: Glasses Starting at $6.95 + Free Case, Cleaning CLoth, and Anti-Scratch Coating1 more coupons
Ask a question about Zenni Optical
View 2 coupons for Zenni Optical
Zenni Optical overview on Knoji
Zenni Optical — Best Features
Best interface for browsing and searching products
All glasses include free lens upgrades including anti-scratch coating, lighter weight materials and UV protection, as well as a case and cleaning cloth
Best for: Anyone who demands a user-friendly and pleasant website experience, very low cost options and freely available customer service
Best deal: Frame Sale - Save Up To 50% Off - [activate coupon]
⌊ in Eyeglasses
FramesDirect sells eyeglass frames, eyeglasses, lenses, contact lenses, sunglasses and prescription sunglasses. Their frames and glasses are all name brands such as Bolle, Gucci, Ray-Ban, Oakley, Coach, Calvin Klein, Guess, Polo, Ralph Lauren and many others. FramesDirect also sells specialty glasse... read more...
⌊ Best coupon: RAY-BAN RX Eyeglasses Up To 20% Off
Ask a question about FramesDirect
View 1 coupons for FramesDirect
FramesDirect overview on Knoji
FramesDirect — Best Features
Contact lenses are only available here
Huge selection, more than 100,000 choices available
Best for: Anyone who needs contact lenses or wants a very unusual pair of glasses
Best deal: RAY-BAN RX Eyeglasses Up To 20% Off - [activate coupon]
⌊ in Eyeglasses
GlassesUSA.com is an online destination shop for fashionable eyeglasses. They offer all kinds of glasses for both men and women. You can choose for the following eyeglasses that you like based on what you need: Prescription Glasses Prescription Sunglasses Multifocal Glasses Single Vision Eyegl... read more...
⌊ Best coupon: 30% off RX Sunglasses and Non Prescription Sunglasses26 more coupons
Ask a question about GlassesUSA
View 27 coupons for GlassesUSA
GlassesUSA overview on Knoji
GlassesUSA — Best Features
Best no risk refund policy
Fastest shipping options overall of the three
Best for: Anyone who needs a sure thing in terms of a refund, international customers, or people who need glasses in a rush
Best deal: 30% OFF + Free Shipping - [activate coupon]
Review

Zenni Optical

Pros and Cons

Pros

  • All glasses include free anti-scratch coating and UV protection

  • Standard single-vision 1.5 index lenses are included in each pair

  • Glasses come with a case and a microfiber cleaning cloth

  • Fantastic, detailed filtering options for searching inventory

    • filter by who you're shopping for (men's, women's, unisex or even kids)

    • type of frame (rimless, full-rim or half-rim)

    • shape (rectangle, round, aviator and oval)

    • frame size (small, medium or large, not the actual measured size)

    • price ($6.95, $9.95, $12.95, $15.95 or $19.00 up)

    • color, and there are 20 choices

  • More than 3,000 frames available

  • Coupons available
  • Offers sunglasses, reading glasses and goggles for various sports

  • The page for each option features complete dimensions including weight, a detailed description, a list of any variable options including special lenses like bifocals

  • Along with photos of each product you can “try them on”; use the “Frame Fit” widget: this lets you upload a picture of your face and see how different frames look on you

  • Special lens options include: anti-reflective lens coating, high-index single-vision lenses, polycarbonate lenses, polarized lenses, bifocals, hybrid polycarbonate photochromic lenses, tint color choices (but not sun-tint), tint darkness choices of 10%, 50% or 80%, and transitions lenses

  • Clip on sunshades are available for most styles

Cons

  • No 100-percent satisfaction guarantee is provided

  • No brand-name frames here

  • No trifocals available

  • No expedited shipping offered

  • No contact lenses

  • No price match guarantee

Actual customer photo of Zenni Optical purchase found here

Basics

  • Ordering

    • You can cancel your order within 24 hours of placing it without penalty

    • It takes between three and five days for them to make standard lenses, and up to one to two additional business days for specialty lenses

    • For most glasses you can get them between one and two weeks after your order to receive them

  • Shipping

    • All orders receive standard mail shipping

    • Shipping cost is $4.95 no matter how many pairs you order

    • Orders over $50.00 receive free shipping

    • Will ship to Canada for $9.95 or $15.95 for expedited service

    • Shipping for all other countries is $38.95

  • Warranties/Guarantees

    • Will correct defects in order fulfillment so long as you enclose a return authorization number, you pay for shipping

    • Must return in original case

    • If you return them because you just don't like them even though they were right they will refund 50%

    • Returns must happen within 30 days after delivery date

  • Customer Service

    • A toll-free number is staffed every day.

    • Email support

    • Live chat assistance

    • Blog with customer feedback and shopping tips

    • Help guides on website

FramesDirect

Pros and Cons

Pros

  • More than 100,000 frames available

  • All glasses include free anti-scratch coating and UV protection

  • Brand-name frames available

  • Search by brand name (organized alphabetically), bestsellers and price

  • Filtering options include price ranges, size and type of frame, color, frame material, prescription, type of use or shape

  • You can order frames without lenses if you like

  • Great detail on the page for each set of frames including dimensions, a detailed description, product reviews and testimonials from customers

  • Price Match Guarantee ensures that whatever the listed price on the frames, it will be at or below all other options

  • More than 500 name-brands available

  • “Face Shape Guide” describes which frame types are best and worst for the size and shape of your face

  • “FrameFinder” lets you upload a photo and virtually “try on” examples of hundreds of styles

  • Special lens options include: anti-reflective lens coating, high-index single-vision lenses, polycarbonate lenses, polarized lenses, hybrid polycarbonate photochromic lenses, tint color choices (but not sun-tint), progressive lenses, bifocals, trifocals and transitions lenses

  • More than 170 kinds of contact lenses and you can order as many as 20 boxes at a time

  • For everything except contacts you get free overnight shipping for orders of more than $99.00.

Cons

  • Website is only so-so for searching, filtering and browsing, and since there are more than 100,000 choices this can be a problem

  • No 100-percent satisfaction guarantee is provided

Actual customer photo of FramesDirect purchase found here

Basics

  • Ordering

    • You can cancel your order within 48 hours of placing it without penalty

    • It takes between two and four business days for your frames to be ready

    • It takes two to five additional business days to manufacture the lenses

    • Shipping ranges run between one and four days, so delivery times run between four and eleven days

  • Shipping

    • Choose between first class mail, priority mail and overnight shipping

    • Shipping cost is $5.95 for glasses and $8.95 for contacts

    • Orders over $99.00 receive free shipping

    • Will ship anywhere in the world—price varies by destination

  • Warranties/Guarantees

    • Will correct defects in order fulfillment, no charge for shipping, with original packaging included

    • If you return them because you just don't like them even though they were right they will refund 50%

    • Returns must happen within 30 days after delivery date

    • Free exchange or store credit for frames, sunglasses and unopened boxes of contacts so long as products are returned within 30 days of delivery

    • Glasses without lenses get exchange or credit only

    • Refunds are also available within 30 days of delivery for unopened boxes of contacts and frames without lenses for full amount minus a 10% restock charge

    • Refunds are also available within 30 days of delivery for frames with lenses for full amount of frames and 50% of lens costs minus a 10% restock charge

  • Customer Service

    • A toll-free number is staffed every day except Sunday.

    • Email support

    • Company blog with tips

GlassesUSA

Pros and Cons

Pros

  • Standard single-vision 1.5 index lenses are included in each pair

  • 100% satisfaction guarantee

  • Rigorous “5 stripes” inspection process enhances quality standards

  • Polished lens edges, free case and polishing cost cloth come with every set of glasses

  • Search By categories include shape, brand, material, prescription, size and brand

  • “Try-It Mirror” lets you upload your photo to “try on” glasses

  • Each single-vision, bifocals, trifocals and progressive lenses are available for all frames and reading glasses are available for some frames

  • Numerous and varied discounts, coupons, clearance items and bulk discounts are available

  • Fastest shipping times

Cons

  • Anti-scratch, anti-glare and UV-protection coatings are available but none are free

  • Various color tints but no polarized lenses are available

  • No contact lenses

  • No clip-on sunglasses

  • Fewest customer service options

Actual customer photo of GlassesUSA purchase found here

Basics

  • Ordering

    • It takes between three and six days to manufacture the lenses

    • Shipping ranges run between two and four days, so delivery times run between five and ten days

  • Shipping

    • Choose between priority mail ($8.95) and courier shipping ($19.95)

    • Orders over $99.00 receive free shipping

    • Will ship anywhere in the world for no more than $24.95 courier delivery which takes three days

  • Warranties/Guarantees

    • No questions asked return policy for full refund plus refund of shipping costs for 30 days after delivery with no restocking fee except for premium tagged frames (20% restocking fee applies)

    • 110% price guarantee states that if you find a lower price anywhere else they will refund 110% of the difference

  • Customer Service

    • A toll-free number is staffed every weekday

The Roundup

Best lens enhancements that come included: Zenni Optical

Best selection of frames: FramesDirect

Best guarantee and return policy: GlassesUSA

Best website and filtering options: Zenni Optical

Best brand-name offerings: FramesDirect

Best international shipping options: GlassesUSA

Additional Information
Zenni Optical
Zenni Optical Coupon: Frame Sale - Save Up To 50% Off - Activate
Zenni Optical Coupon: Glasses Starting at $6.95 + Free Case, Cleaning CLoth, and Anti-Scratch Coating - Activate
FramesDirect
FramesDirect Coupon: RAY-BAN RX Eyeglasses Up To 20% Off - Activate
GlassesUSA
GlassesUSA Coupon Code: SUMMER2012 - 30% off RX Sunglasses and Non Prescription Sunglasses - Activate
GlassesUSA Coupon Code: SPECIAL50 - 50% Off Eyeglasses and Sunglasses - Activate
GlassesUSA Coupon Code: FREESHIP10 - Free Shipping on All Orders - Activate
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Comments (1)

May you find that oakley sunglass pretty good also.

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